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Women in Credit Awards: A Star Is Born

Last Thursday, I was pleased to be among a group of staff representing TotallyMoney at Credit Strategy’s Women in Credit Awards — a great opportunity to celebrate the successes of women in the industry. What pleased me even more was the success of our very own HR Manager, Felicity Winkley, who took the highly coveted Rising Star of the Year.   So, how did she get there? Although she has been with us for three years, Felicity has only been working full-time at TotallyMoney for the past year and a half. Yet, in that time, she’s been instrumental in cementing the unique and powerful culture that pervades TotallyMoney, as well as the many accolades the company has received. She’s been key in creating formal HR provision and ensuring this has not been compromised as TotallyMoney grows — maintaining and improving our culture, while having an enormous impact on the success of our organisation. Recruitment was a big focus for us in 2018, and as HR manager Felicity led our efforts — recruiting 27 new employees. Felicity improved our process and guided hiring managers throughout to ensure the process is one that works for candidates and employees, and is efficient and fair for all involved. The result is just 23 days on average to hire an appropriate candidate for each role. As a small business, it’s a great advantage for us to be able to move quickly to secure the best candidates, and we have really benefited from that over the past year. At the same time, Felicity’s focus hasn’t solely been on new employees, but also on improving staff engagement. Over the past couple of years at TotallyMoney, our staff engagement score has risen to 8.2 from 7.6. We measure this using Peakon, a tool that allows us to take a ‘build, measure, learn’ approach to improving TotallyMoney culture. What’s more, Felicity’s efforts to improve employee engagement and raise the company profile have earned us recognition outside the business. We won ‘Best Company To Work For’ at the Credit Awards 2018, an ‘Excellence in Wellbeing’ accreditation from Great Places to Work ahead of the 2019 rankings, and a 3-star ‘Outstanding’ accolade with Best Companies, helping us land at number 52 on the Sunday Times Best 100 Small Companies.  

  Most notably, though, is how Felicity has used her role to bring positive change to our business, successfully pushing for diversity and challenging the norms that affect the tech and finance industry. She instigated our signing of the HM Treasury Women in Finance Charter — a serious commitment to improve gender equality at senior management level— and has been involved in PwC’s Tech She Can charter, exploring opportunities for TotallyMoney women to work as role models and mentors. She’s also a vocal member on Ada’s List and other recruitment platforms aimed at increasing the number of women in the tech sector. Finally, Felicity is key to celebrating our organisational successes, which included organising our launch party, our million customer celebration, and the four company socials last year, among many other things. This is something Great Places to Work recognised as one of our key strengths. And it’s not just the serious things where Felicity has contributed to our workplace culture, having also set up informal groups ranging from Book Club to Settlers of Catan. Throughout all this, she’s still found time to improve her skills and develop herself as an HR professional. Instances include writing several guest articles for HR Zone and HR News, and having completed her CIPD Level 5. All of us at TotallyMoney felt that Felicity was a clear winner — so it was great to see that the judges agreed with us! Congratulations, Felicity.  

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