For many, Customer Support has never really felt like a career path. It’s often coupled with the stigma of being ‘just a job’, but in the last few years something has changed. Customer Support has suddenly become a much larger focus for a lot of companies, pushing to keep customers at the centre of all …
Last week, I was really pleased to attend the Diversity in Tech 2018 conference, which provided a great opportunity to think both about how to build more diverse workplace cultures, and in so doing how to help our organisations build more diverse products. At TotallyMoney, we’re committed to making our workplace inclusive. But, it’s …
Today marks a special occasion: we’ve reached 1000 Pull Requests in our ‘My Account’ code repository. This shows a successful cumulative effort by a cross-functional team of developers, designers, UX and copywriters. We’re taking a moment to congratulate ourselves on 1000 examples of acting collaboratively! Opening a Pull Request (PR) indicates that someone on the …
If you’re reading this, most likely you have a TotallyMoney account and you have already checked your credit report and credit score. If you haven’t got one yet, don’t worry. You can sign-up for yours in less than five minutes. It’s totally free, forever! Regardless of whether you have a high or a low …
Read moreHow we’re making it easier for customers to fix credit report errors
For a long time, the credit industry has been saturated with balance transfer offers that target the prime market — that is, those whose credit ratings are almost perfect. At the time of writing, the longest balance transfer offer available is 36 months from MBNA. How good must your credit rating be for a lender …
When I joined TotallyMoney three years ago, I set myself a mission: to make TotallyMoney the best place to work in any industry. Fast forward to last Thursday, and I couldn’t be happier to see these efforts paying off. That’s because we won Best Company To Work For at 2018’s Credit Awards. Here’s what the …
Read moreHow We Won “Best Company To Work For” At 2018’s Credit Awards
As a keen runner, I decided a good way to raise some money and awareness for charity would be to run a marathon. But as a keen runner, I also thought: everyone does that.
After the huge success of our first TV commercial featuring Clive Tyldesley, we’re excited to extend the world of our heroes, Julie and Dan. Our second TV advert launches nationally on 22nd April and we’re very excited about new and existing TotallyMoney customers seeing it – we think they’ll love it. This time it’s Julie …
Read moreThis is a Big One – The Making of TotallyMoney’s New TV Advert with Anthea Turner
‘Cut and paste’ might have become a shorthand for lazy thinking and stealing other people’s idea, but, armed with scissors, glue and a stack of old magazines, the TotallyMoney Collage Club tapped into our creative unconscious. And it turned out to be quite a dark and twisted place at times. Collage Club founder Steph Hartman got us started with …
Borrowing Power is unique to TotallyMoney. It’s one number to show how likely you are to be accepted when you apply for credit — and you won’t find it anywhere else. Think of it as your credit health meter. The higher your Borrowing Power, the better the credit card and loan offers you’re likely to …
Data-driven decision making: the reality Data enables us to take risks out of decisions by confirming assumptions, as well as helping us to measure our progress. This data-driven approach has been a core driver of TotallyMoney’s success. However, we hit a few problems: i) One-dimensional reporting feeding into individual excel files. ii) Crude and varied …
As part of our mission to make credit better, we want to give our customers all the tools they need to improve their credit status and get the best outcomes from their borrowing so that they have a more affordable life. We understand that the world of credit reports is opaque, we want to lift …
The approach to International Women’s Day always seems to be met with a mixed bag of emotions: from panic across boardrooms as businesses struggle to come up with ideas to celebrate it, to wry cynicism on the part of women who question the day’s actual usefulness and impact. While Nike’s IWD-themed ad featuring Serena Williams …
Read moreInternational Women’s Day: 3 Reasons to Celebrate at TotallyMoney