We recently hosted our colleagues, partners and the media to celebrate our millionth customer landmark. We presented what we will focus on in 2019 and drunk a few Proseccos (too many). Our gregarious chief commercial officer, Mr Tom Platt, tackled the complex issue of people getting rejected for credit and how we can solve this …
Last week, TotallyMoney learnt we’d earned a 3-star accreditation from Best Companies, recognising us for ‘extraordinary’ levels of engagement. We were delighted, and we look forward to seeing whether we’ll join the ranks of a number of other fantastic companies on the Sunday Times Top 100 lists when they’re published early next year. Among our …
It’s not everyday a business gets to celebrate such a huge milestone. That’s why we couldn’t be prouder to say we’ve now helped over a million customers make smarter borrowing decisions. Are there many businesses that achieve such speedy growth with so little noise? I don’t think so. That’s because we’ve bothered less with getting …
TotallyMoney is driven by data; we make decisions based on reason, not assumption. So, when we first discussed testing Influencer Marketing (IM), I was very keen to see if we, as a financial brand, could make it work. There was just one question on everyone’s lips: how would we measure it? The recommended success metric …
Read moreWhy Influencer Marketing Doesn’t Work for TotallyMoney (and probably many brands)
I first came across In-Deep when I met Emma and Colin Chapman earlier in the summer. Colin’s own story is a compelling one: a former rough sleeper in Westminster, where he became friends with the elderly and local residents who were kind enough to help him. After overcoming his own problems, Colin wanted to do …
Admit it. Even in our rush to catch a bus or a train before or after work, we all see the hastily handwritten signs that decorate shop windows: VOLUNTEERS NEEDED. We think how nice it would be if only we had the time, if only our weekends weren’t taken up by family, friends, or recovering …
Read moreI volunteered in a charity shop and now I need a clothes steamer
TotallyMoney have produced a free split testing tool for A/B/n tests which allows you to find the statistical significance of your results and visualise their uncertainty. Step by step guide to analysing the results of your A/B/n test: Make a copy of our tool from Google Sheets (https://docs.google.com/spreadsheets/d/1jiDtQhxRGRBaTCgSp8D5DaOhSX_AzQ2x-zqABQKsyIE/edit?usp=sharing) Input the number of visitors and conversions …
Read moreFree A/B/n Testing Tool with Statistical Significance
For many, Customer Support has never really felt like a career path. It’s often coupled with the stigma of being ‘just a job’, but in the last few years something has changed. Customer Support has suddenly become a much larger focus for a lot of companies, pushing to keep customers at the centre of all …
Last week, I was really pleased to attend the Diversity in Tech 2018 conference, which provided a great opportunity to think both about how to build more diverse workplace cultures, and in so doing how to help our organisations build more diverse products. At TotallyMoney, we’re committed to making our workplace inclusive. But, it’s …
Today marks a special occasion: we’ve reached 1000 Pull Requests in our ‘My Account’ code repository. This shows a successful cumulative effort by a cross-functional team of developers, designers, UX and copywriters. We’re taking a moment to congratulate ourselves on 1000 examples of acting collaboratively! Opening a Pull Request (PR) indicates that someone on the …
If you’re reading this, most likely you have a TotallyMoney account and you have already checked your credit report and credit score. If you haven’t got one yet, don’t worry. You can sign-up for yours in less than five minutes. It’s totally free, forever! Regardless of whether you have a high or a low …
Read moreHow we’re making it easier for customers to fix credit report errors
For a long time, the credit industry has been saturated with balance transfer offers that target the prime market — that is, those whose credit ratings are almost perfect. At the time of writing, the longest balance transfer offer available is 36 months from MBNA. How good must your credit rating be for a lender …
When I joined TotallyMoney three years ago, I set myself a mission: to make TotallyMoney the best place to work in any industry. Fast forward to last Thursday, and I couldn’t be happier to see these efforts paying off. That’s because we won Best Company To Work For at 2018’s Credit Awards. Here’s what the …
Read moreHow We Won “Best Company To Work For” At 2018’s Credit Awards