Insight
Customer Operations: The beating heart of every business
By The TotallyMoney COps
Jul 27th 2021Gone are the days of microphone headsets, call centres and generic automated responses. Customer Operations (COps) has become vital to championing and…Insight
Why product marketing is a misunderstood function in tech
By Nathan Levi
May 10th 2021Over the past five years, we’ve seen a significant rise in the demand for product marketers in both B2B and B2C companies. Forbes even declared 202…Insight
TotallyMoney is now totally live
By Jorge Bastos
Apr 28th 2021TotallyMoney now shows every customer the latest version of their credit report, the moment they log in. And because we believe everyone should have…Insight
The 10k Milestone
By Jordan Coleman
Dec 2nd 2020We've just hit another milestone: Not your classic milestone, but an incredibly important one nonetheless - our 10,000th Trustpilot review! As an…Insight
How we’re making it easier for customers to fix credit report errors
By Jorge Bastos
May 25th 2018If you’re reading this, most likely you have a TotallyMoney account and you have already checked your credit report and credit score. If you haven’t…Insight
An Introduction to Borrowing Power
By TotallyMoney
Mar 21st 2018Borrowing Power is unique to TotallyMoney. It’s one number to show how likely you are to be accepted when you apply for credit — and you won’t find it…Insight
We've made improvements. Now you can, too.
By Nathan Levi
Mar 12th 2018As part of our mission to make credit better, we want to give our customers all the tools they need to improve their credit status and get the best…Insight
Fresh thinking for customer success
By Charlotte Magnall
Feb 8th 2018In an economy where credit products are so readily available, it’s surprising how little we know about our own ability to get credit. If you asked any…Insight
No piece of cake getting a slice of the action
By Nathan Levi
Jan 29th 2018On Sunday, TotallyMoney’s 250,000th customer joined our service to get access to their free-forever credit report, Borrowing Power and best credit…Insight
Are we in Post-Peak Balance Transfer?
By Qin Su
Jan 17th 2018The length of interest-free balance transfers is falling. In September, the longest interest free period for Balance Transfer Offer was 43 months. At…Insight
Looker to the future of business intelligence
By Damian Winter
Jan 3rd 2018At a recent Data Disruptors Meetup, Looker CEO Frank Bien delivered an opening presentation about how the data landscape had changed over the past…Insight
Do customers really think in terms of cards or loans?
By Tom Platt
Nov 2nd 2017Visit any price comparison website and you will quickly be funnelled into a comparison of either credit cards or loans. They are treated entirely…Insight
Do Customers Really Think in Terms of Card or Loans?
By Tom Platt
Oct 8th 2017Visit any price comparison website, and you are quickly funnelled into a comparison of either credit cards or loans. They are treated entirely…Insight
Shining a Light into the Black Box of Credit Reference Agencies
By Charlie Gordon
Sep 8th 2017Back in the day (as recently as 30 years ago) how would a lender know whether to give someone money or not? From the borrower’s point of view, how…Insight
The Million-Pound Question: Could our Product Help Everyone?
By Anna Kuriakose
Aug 7th 2017When I started at TotallyMoney three months ago, I was excited to be working again on products with a mass-market appeal. Some of my most enjoyable…Insight
Customers Can Now Track Their Credit Score Totally Live
By Alastair Douglas
Jul 25th 2017Today, the launch of our live credit score and credit report service has put more power into the hands of our customers. A TotallyMoney account can…Insight
2017 Credit Awards: How our customer contact innovation won us a gong
By TotallyMoney
May 19th 2017TotallyMoney.com recently won the Innovation in Customer Contact award at the 2017 Credit Awards. It always feels good to be recognised for your work…Insight
How technology is driving a fairer consumer credit market
By Alastair Douglas
Apr 24th 2017Consumer credit has been in a sorry state for too long. The market is opaque, often unfair, and slanted too heavily in lenders’ favour. It’s time for…Insight
Contact. Less is More
By Alastair Douglas
Mar 29th 2017Contactless payments are booming. According to a survey from the UK Cards Association, contactless transactions accounted for £25 billion in spending…Insight
A View on TV Marketing in 2017
By Ben Reeves
Feb 7th 2017My thoughts on TV marketing and its current state come from a direct response viewpoint so I’m sure some brand campaign managers might disagree. These…