Privacy Policy

Media Ingenuity Limited trading as Totally Money.com (We) are committed to protecting and respecting your privacy.

This policy, together with our terms of use [www.totallymoney.com/terms-and-conditions.aspx] and any other documents referred to on it, set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is TotallyMoney.Com, c/o Media Ingenuity Ltd, 3rd Floor, 46a Rosebery Avenue, London EC1R 4RP

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on www.totallymoney.com (our site) and which you may subsequently provide when visiting our site, for example, in order to obtain a quote for a secured loan. The provision of our service may also require us to store the information you provide together with details of your financial information and to combine the information you provide on separate visits to our site. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your requests by our Third Party Partners being either a broker or an intermediary partner (Intermediary Partner) or directly to a provider for example a mortgage company or insurance company (Product Partner).
Details of your visits to our site including, but not limited to, traffic data, location data, and other communication data and the resources that you access.

We will periodically review your personal information to ensure that we do not keep it for any longer than is necessary. The maximum period we will retain your personal information for will be 10 years.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers and to enable us to analyse trends of behaviour. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that our advertisers may also use cookies, over which we have no control.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of the third party suppliers you contact via our site. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers.

Uses made of the information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and Third Party Partners via our site.
To allow you to access and use our services and to participate in interactive features of our service (if any), when you choose to do so.
To notify you about changes to our service.
To personalise aspects of our overall service to you.
To communicate with you.
To analyse trends in your behaviour while on our site.
For remarketing of products and services to you (whether directly or through nominated third parties), where you have consented to be contacted for such purposes.
To action your enquiry we will pass your data to one or more of our Third Party Partners to provide you with information about goods and services which may be of interest to you and we or they may contact you directly about these by email, post and/or telephone.

If you make an enquiry, we will subsequently only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous enquiry made by you. We will only permit selected third parties to use your data and contact you by electronic means (email or SMS) where you have consented to this.

If you make an enquiry, and where we permit selected third parties to use your data, we (or they) will only contact you by electronic means (email or SMS) in relation to goods or services which are not similar to those which were the subject of a previous enquiry made by you only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please untick the relevant box situated on the form on which we collect your data (the registration form).

We do not disclose information about identifiable individuals to our third party advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with third party advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of your information

In order to provide our services we need to disclose the information you entered into the site to those Third Party Partners we select as appropriate to your enquiry. This information is necessary to provide you with the quotations you have requested. We will hold all personal information in confidence and use it only for the purposes of assisting with your enquiry, with certain exceptions which are detailed in this privacy policy.

By submitting information into our site, you are consenting for your data to be used by us and our Third Party Partners. This consent applies to both ordinary personal data and to sensitive personal data such as health information, debt information and criminal proceedings or convictions.

Before you provide us with any information about other people, you must first get their permission. This applies to all information you provide about them, but especially to sensitive data such as health information, debt information or criminal proceedings or convictions. In submitting their details, you are confirming to us that you have their permission to do so, and that they understand how their information will be used under the terms of this privacy policy.

Please be aware that once you use our site or our services, you will be regarded as having given your consent to us disclosing your personal information to the following parties:

Third Party Partners and such other third parties whose products or services are listed on the results pages of the channels on our site, for the purposes of obtaining an online quotation for you or comparing different products and services as requested by you;
The Financial Services Authority and/or other regulatory/governing bodies for the purposes of compliance monitoring, where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; [or to protect the rights, property, or safety of Totally Money, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Other third parties that might be able to offer, either an alternative product in the event that your preferred choice of third party provider does not approve your application or offers a less attractive product or service than you had originally applied for, or simply a product that meets the basic criteria of the type of product for which you have searched on our site.

We may also disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
In the event we sell our customer database or any part of such customer database in which case we may disclose your personal data to the prospective buyer.
If Media Ingenuity Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Third Party Partners and data privacy

If you decide to enter into a contract with a Third Party Partner through a channel on or via our site, the information you have provided to us together with any further information requested by, and supplied by you to the Intermediary Partner or Product Partner (as relevant) will be held by the Intermediary Partner or Product Partner (as relevant) for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read the provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information once you have contracted with that provider and have no control over who Third Party Partners may disclose your information to.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at feedback@totallymoney.com

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Security

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.

We use industry-standard secure sockets layer (SSL) 128-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission to those Third Party Partners who use encryption technology. Our robust security policies are to safeguard your privacy from unauthorised access/improper use and we will be continue to implement ever-more secure technology as it becomes available.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to TotallyMoney.Com, c/o Media Ingenuity Ltd, 3rd Floor, 46a Rosebery Avenue, London EC1R 4RP.