About Totally Money

Who are we?
TotallyMoney is one of the UK’s fastest growing consumer websites for comparing financial products.  We are committed to getting the right personal finance deals for our customers from the UK marketplace. 

TotallyMoney is a Media Ingenuity site, , operated by Media Ingenuity Limited and Lead Market Limited, trading as TotallyMoney (TM). Both companies are part of the Media Ingenuity Group. Totally Money’s loan, mortgage, pensions and insurance introduction services are provided by Lead Market Limited. For the purpose of our insurance introduction service, Lead Market Ltd is an Appointed Representative of MI Money Ltd who are authorised and regulated by the Financial Services Authority for insurance mediation activities only. Totally Money’s credit card, banking and debt management introduction services are provided by Media Ingenuity Limited.

What do we do?
TotallyMoney provides free comparisons on a range of financial products.  We help our customers save money on loans, mortgages, life insurance, credit cards and energy by comparing the entire UK market to find the best product for their budget and requirements.  We help 30,000 people every day.

What makes us experts?
We deal exclusively in personal finance products.  This allows us to focus 100% on the personal finance markets, sourcing the cheapest options and the most competitive products.  We will find you the best value deals available for your budget and requirements, because nobody knows personal finance better than us.

Why use TotallyMoney?
1. TotallyMoney.com is designed to make it easier to compare the best financial products, and switch.
2. TotallyMoney.com is 100% free from advertising
3. It’s quicker: we use the shortest possible set of questions to help you find products. We don’t collect extra unnecessary data about you to sell on at a later date.
4. We only work with providers who have signed up to the most stringent standards within their industry – 100% impartial mortgage advice, 100% impartial life insurance advice, regulated by the Financial Services Authority, signed up to their industry codes (such as FISA) and committed to treating customers fairly. If you don’t think that you’ve been treated well by any of the companies featured on our site, please email us with the details.
5. We aim to be informed and impartial. Where possible we compare the whole market, with accurate, up-to date data*. Where we can’t compare the whole market or it’s not sensible to offer online comparison tables, we will tell you. If we think you should seek financial advice rather than applying directly yourself online, we will tell you.
*Our loans and credit card product pricing is supplied by Defaqto. Defaqto's products are used by all major UK Banks, Building Societies, Investment Houses, Insurance Companies and by thousands of IFAs and Insurance Brokers. Defaqto’s data is also used by Government and Regulatory Bodies, including the FSA and IIB.

How does TotallyMoney make money?
TotallyMoney.com is 100% free from advertising, and it’s completely free for you to use, so how do we make money? In order to keep this service free to use, we charge the financial service providers when you click through from TotallyMoney.com to their site to apply for a product, or when we pass them your details for a personalised quote.
So do we only feature products if we get paid by the provider? No: we feature every UK credit card; and our mortgage partners are obliged to compare every mortgage and as far as possible we only work with partners who provide a “whole of market” service. If you know of a product that we don’t have on our tables email us at feedback@totallymoney.com.

How do I contact TotallyMoney?
If you have any questions, queries or comments about our site, we would love to hear from you.  Please email us at feedback@totallymoney.com.

For commercial opportunities, email us at sales@totallymoney.com

Or if you prefer to write to us, our postal address is:

We’re committed to providing you with a swift, informative and reliable service and we want to hear your feedback. If for any reason you are dissatisfied with our site, or have any questions, queries or comments we would love to hear from you. Please email us at feedback@totallymoney.com, or if you prefer to write to us, our postal address is:

TotallyMoney, c/o Media Ingenuity Group
3rd Floor,
Holden House
51 – 57 Rathbone Place
London
W1T 1JU

We are committed to ensuring effective and transparent procedures for the handling of complaints and the resolution of complaints.

1. We apply the overarching principles that complaints should be dealt with fairly and promptly, and that our complaints policy should be presented to customers in a clear and understandable way.
2. Customers who want to make a complaint against us can contact us either by using a dedicated email address, or by post. Very occasionally we also receive telephone complaints.
3. We define complaints as any written or oral expression of dissatisfaction. As we only provide services to consumers, we treat all complainants as eligible complainants under the FOS rules.
4. We aim to acknowledge all complaints within one working day, and if this is not possible, within five working days. Because of the nature of the service we provide, we do receive complaints about one of our partners' services incorrectly. In that case we inform the complainant in the acknowledgment that their complaint has been referred to the correct body and when they will be contacted. We liaise with the partner to ensure that the complaint is dealt with in a prompt manner by them, if the complaint is properly directed at us, we include a copy of our Complaints Policy with the acknowledgement.
5. We then investigate the complaint and the source of the complaint. Where we are at fault (because we have breached a relevant rule, or there has been an administrative error for example) we assess whether other customers may have been affected by the fault and put in place procedures to correct the fault.
6. We aim to provide a final response to all complaints within 7 working days. If we think we will not respond in this timeframe, we send the complainant an update to explain why. Our final response details the investigation we have undertaken, the outcome of that investigation, whether we reject or accept the complaint and any remedial action to be taken.
7. Your complaint will be dealt with in accordance with our complaints procedure. Should you have a complaint that we are unable to resolve to your satisfaction you may refer it to the Financial Ombudsman at www.financial-ombudsman.org.uk, by letter to the Financial Services Ombudsman at South Quay Plaza, 183 Marsh Wall, London E14 9SR or by telephone on 0845 080 1800.