As a leading fintech company, we’ve got our finger on the pulse. Read our insights into all things finance, technology and more.

Customer complaints about credit cards continue to fall

The number of complaints received by the financial ombudsman service about credit cards has fallen for the third consecutive year. The ombudsman’s annual review of consumer complaints, published today, reported 8,200 received complaints in 2016, down from 19,634 in 2013; a drop of 58% over three years.1 Many of the complaints received were about claims…


Match Factor: Smarter Credit Comparison

I’m excited to be able to announce a first for the credit industry: intelligent search results ranking for credit products. Match Factor performs a series of complex calculations and analyses of eligibility; APR and other product features; lender acceptance data; and usability and user experience insights. These algorithms are personalised to reveal the best…


Google pulls the plug on comparison

Google has started to wind down its financial products comparison service less than one year after it was launched in the US. It will be shut down completely in both the US and UK by 23 March 2016. Google compare will be familiar to most people as the special box that appears at the top…


Five forces that will shape the credit card market

In 2015, we saw significant changes in the credit card market with new providers and brands entering the market and continuing product innovation. This year is likely to be one of transition for many of the leading card providers who are mindful of the impending shifts in the wider economy. Here, I’ve put together a list…


Closing the perception gap

As part of our ongoing efforts to understand consumer needs and make the world of credit a fairer place, we conducted a survey that found only one per cent of the population knew how long it would take to pay off £2,000 in credit card debt by making the minimum repayments each month. In order…


Three things that will change the credit market in 2016

One: Increased used of free credit report services Noddle and ClearScore are offering a great free consumer proposition. Why would a customer pay for their credit report when they can get it for free? In 2016, we expect more people to subscribe to a free credit report service to better understand their credit rating. Two:…


Google compare? Is it fair?

Google avoids legal censure in the US for monopolistic abuse: but is the FTC right? Here’s the inside track from the UK. Yesterday the Federal Trade Commission (FTC) announced that it would not be taking legal action against Google for monopolistic abuses provided that Google changed some of its business practices relating to mobile patents. Interestingly,…


Is the tech sector running scared of Google?

Last week, Google’s settlement offer to the EU Competition Commission was revealed. Predictably, the offer was pretty half-hearted. But the UK online comparison industry, which will be heavily affected, has so far remained publicly silent. Google was hoping to address the EU’s concerns that its promotion of its own vertical search services is anti-competitive (amongst…


The credit card innovation that’s going to decimate payday

Can I be the first to say that there’s an innovation coming in credit cards that’s going to take huge chunks out of the payday market? Payday’s growth has been astonishing in speed and scale. The credit crunch and recession that followed left an enormous, underserved gap in the loans market beneath the high street…