Making Credit Better

Thoughts, stories and insight from the TotallyMoney team

Customer Success is no longer just support

For many, Customer Support has never really felt like a career path. It’s often coupled with the stigma of being ‘just a job’, but in the last few years something has changed. Customer Support has suddenly become a much larger focus for a lot of companies, pushing to keep customers at the centre of all…

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Diversity in Tech 2018

Last week, I was really pleased to attend the Diversity in Tech 2018 conference, which provided a great opportunity to think both about how to build more diverse workplace cultures, and in so doing how to help our organisations build more diverse products.   At TotallyMoney, we’re committed to making our workplace inclusive. But, it’s…

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1,000 pull requests and counting

Today marks a special occasion: we’ve reached 1000 Pull Requests in our ‘My Account’ code repository. This shows a successful cumulative effort by a cross-functional team of developers, designers, UX and copywriters. We’re taking a moment to congratulate ourselves on 1000 examples of acting collaboratively!   Opening a Pull Request (PR) indicates that someone on the…

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How we’re making it easier for customers to fix credit report errors

If you’re reading this, most likely you have a TotallyMoney account and you have already checked your credit report and credit score. If you haven’t got one yet, don’t worry. You can sign-up for yours in less than five minutes. It’s totally free, forever!   Regardless of whether you have a high or a low…

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Ready for the release of Fluid?

For a long time, the credit industry has been saturated with balance transfer offers that target the prime market — that is, those whose credit ratings are almost perfect. At the time of writing, the longest balance transfer offer available is 36 months from MBNA. How good must your credit rating be for a lender…

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How We Won “Best Company To Work For” At 2018’s Credit Awards

When I joined TotallyMoney three years ago, I set myself a mission: to make TotallyMoney the best place to work in any industry. Fast forward to last Thursday, and I couldn’t be happier to see these efforts paying off. That’s because we won Best Company To Work For at 2018’s Credit Awards. Here’s what the…

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“Running is 80% mental”

As a keen runner, I decided a good way to raise some money and awareness for charity would be to run a marathon. But as a keen runner, I also thought: everyone does that. I’ll do something different. So, I’m going to complete a 200-mile run from Chester to Southampton from Thursday 28th April to…

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Running with Scissors

‘Cut and paste’ might have become a shorthand for lazy thinking and stealing other people’s idea, but, armed with scissors, glue and a stack of old magazines, the TotallyMoney Collage Club tapped into our creative unconscious. And it turned out to be quite a dark and twisted place at times. Collage Club founder Steph Hartman got us started with…

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An Introduction to Borrowing Power

Borrowing Power is unique to TotallyMoney. It’s one number to show how likely you are to be accepted when you apply for credit — and you won’t find it anywhere else. Think of it as your credit health meter. The higher your Borrowing Power, the better the credit card and loan offers you’re likely to…

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